Privacy Policy

Last Updated: February 2026

At Element Home Projects, we value and respect your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website elementhomeprojects.com, submit a form, communicate with us via SMS/text message, or use any of our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Full name, email address, phone number (including mobile number), and mailing address.
• Project Information: Details about your home improvement or remodeling project, preferences, property address, and uploaded photos or documents.
• Communication Records: Records of your communications with us, including SMS/text messages, emails, phone calls, and form submissions.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other analytical data collected automatically.
• Cookies & Tracking Data: Information collected through cookies, pixels, and similar tracking technologies (see Section 5 below).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide project estimates or quotes.
• To schedule consultations, appointments, and follow-ups.
• To send transactional and service-related SMS/text messages and emails.
• To send promotional or marketing communications (only with your express consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

3. SMS/Text Message Communications & Consent

By submitting your mobile phone number through our website contact form located at https://api.leadconnectorhq.com/widget/form/XlOYgY3EAqjV1OvSnYXM, or by otherwise opting in, you expressly consent to receive SMS/text messages from Element Home Projects. These messages may include:

• Appointment confirmations and reminders.
• Project updates and status notifications.
• Responses to your inquiries.
• Promotional offers and marketing messages (only if you have opted in).

You may revoke your consent to receive SMS/text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe. For help, reply HELP or contact us using the information in Section 8 below.

4. Mobile Information Sharing

We may share limited information with service providers who assist us in delivering SMS messages (e.g., messaging platforms), but solely for the purpose of transmitting messages you have consented to receive. These providers are contractually prohibited from using your information for their own marketing purposes.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Analyze site traffic and usage patterns (e.g., Google Analytics).
• Remember your preferences and improve your browsing experience.
• Serve relevant advertising and measure ad performance (e.g., Meta Pixel, Google Ads).

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, secure data storage, access controls, and regular security reviews. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Delete your personal information (subject to legal exceptions).
• Opt out of marketing communications, including SMS and email.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in Section 8 below.

8. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.